Q: Do I need to pay for Taxes and Custom fees?
A: TheBestCovers doesn’t have any control over this, rules are different in each country.
It is the buyer’s responsibility to pay any taxes and duties that might be assessed at the border.
For other inquires about delivery, click here.

Q: Can I pay using Paypal?
A: Yes. TheBestCovers offers this payment method to the customers.

Q: Is there an option to pay Cash on Delivery?
A: No. Unfortunately, TheBestCovers does not do Cash On Delivery.

Q: Where does TheBestCovers ship to?
A: We ship all over the world.

Q: Is shipping free?
A: Shipping is only free for certain countries.
Please see the country-list to check if you qualify (Delivery information, P.11).

Q: I want to place a custom order, how does it work?
A: Fill out the “Custom Orders Form” and describe your idea in as much detail as possible, after we work with you on your design, we will give you a quote and a link to purchase the product.
We will paint your shoes and your item(s) will be dispatched to the express courier branch by TheBestCovers between 5-7 working days after receipt of payment for the order. You will then receive an email with the shipping and tracking information of your parcel.

Q: What is the delivery time?
A: We use FedEx International Economy® (3-5 working days), and International Express Mail Service (EMS) (5-12 working days).
For other inquires about delivery, click here.

Q: What happens if I order the wrong size?
A: Don’t worry, we accept Returns & Refunds, but you will be responsible for all collection, transportation and delivery costs of your returned parcel as well as the corrected item(s). We cannot take back shoes with custom designs due to obvious reasons. For other inquiries about our Return Policy, click here.

Q: I have never worn a pair of Converse shoes, what size do you suggest?
A: We highly recommend that you try on a pair of Converse shoes before placing your order.
Also check our Sizing information page, click here.

Q: My shoes are getting dirty, how can I clean them?
A: Each product description has accurate step by step instructions for washing your shoes.